Account Suspended

[sioud]

Hi, so I know it s been a while since my last login, but I have no clue why my account is suspended, is it for long inactivity or some other reason, and in both case what can I do to get my account working again ? Thank you in advance.

[AndreaG]

Hi Md Sagor,

One of our agents has already reached out to you to assist. Please refer to your support ticket here for more information.

[filipupworker]

Hi,

My account has been suspended.
Could you let me know how to resolve this problem? I checked my notification and email inbox, but I cannot find any instruction yet.

Hope your help.

Thank you

[LuiggiR]

Hi Filip,

I can see that the team reached out to you directly regarding your account status via a support ticket. You can access your ticket here.

Thank you,

[chui-malik]

Hi I have been working with Upwork since June 2019, however in late December 2020 to February 2021, COVID and other extreme hurdles hampered a project I was working on. My account was suspended in February 2021. I am finally now able to begin work again, but I cant find a way to unsuspend my account. When I click on the "contact customer support" link it just sends me to the "Find a solution fast" page, and there is no contact information or direction on what to do. Can you please help?

[g_vasilevski]

Hi Chui,

Please refer to the information and instructions shared on your dispute or your ticket with the number 30929474. Thank you.

[chui-malik]

I don’t have a ticket number or dispute number it just shows contact
customer support but there is no way to do so from my end. I’ve attached a
picture.

[JoanneP]

Hi Chui,

The team has sent you a notification regarding your account. Please check the ticket you have by going here. The same email was also sent to the email address you have on file.

[chui-malik]

No ma’am there are no open cases or resolutions, is there a supervisor or
phone number I can contact. I’m sending you all the screen shots of the
link you sent me and the other places it directs me to. The “click here”
button takes me to “OH LOOKS LIKE THAt...”

[JoanneP]

Hi Chui,

I'd like to confirm that the same information was also sent to the email address you have on file. Please check your inbox to view the email. 

[chui-malik]

Again ma’am there is no information in my inbox or in my “messages” in my
Upwork account about how to un-suspend my account, and no “open dispute “
either. Please give me a step by step instruction on where you want me to
look, because I have been everywhere. I’ve asked two of your moderators
repeatedly as well, all day today and once yesterday.

[JoanneP]

Hi Chui,

Kindly check your inbox for the email with the title "Dispute Notification". This was sent to you previously. I can see that you have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[chui-malik]

Joanne what do you mean “your inbox for the email with the title "Dispute Notification".”-
#1 My personal email I use for this account?
#2 The “messages” area in Upwork?
#3 Some other place?
None of these had any message regarding help for reactivating my account, until after my last message to you when I finally got through to a “chatbot” named “Data” and was able to file a ticket. Which by the way I was never directed to do. Maybe it’s because my account is “suspended” that you and the other moderators are seeing something different then what I see. But it wasn’t until about 2hrs ago ticket Id#31928420 finally was seen on my end (in which I initiated through the chatbot) regarding my request. Please feel free to send me a screen shot or directions/instructions or details about what you were seeing prior, and what I should do now.

[JoanneP]

Hi Chui,

I can see that you have already submitted a ticket to our team. One of our agents will update your ticket to guide you further in checking the said email. 

[chui-malik]

I still have not been contacted about how to reactivate my account. Please help.

[olipoli153]

hey , my account was suspended and i cant log in to my account to chat with the support , i mailed upwork but im still waiting , can u help me please ?

[62d59ffe]

Hi Upwork Guru, Hope so spending a good time. AM facing problem in "Account uspended", I don't know why upwork suspended my account. Recenlt am working for my first cleint at hourly contract. During this contract Upwork suspanded my Account. I did't do any violation of UPwork Terms and conditons. Please sir i need help Waitig for you response.

Thanks in advaance 

[AleksandarD]

Hi Saleem,

I followed up with the team handling your case and one of our agents already updated your support ticket. If you have any questions, I suggest posting them on the ticket so the team can continue assisting you.

Thank you.

[ef546dc7]

My Account is Suspended I Dont know why i don't even did wrong somthing.

**Edited for Community Guidelines**

[AleksandarD]

Hi there,

I checked and it looks like the team already reached out to you a couple of days ago via this support ticket with more information regarding your account. Kindly check the ticket and complete the requested verification to remove the account hold. If you have any questions, you can post them there directly so the team can continue assisting you.

Note that your profile must represent you as an individual and that all the information in your profile including your profile name needs to be accurate, truthful, and verifiable.

Thank you.

[1f4514c6]

Hello,
I am an active freelancer on Upwork and have done all the required tasks i.e identity verification, 100% complete profile, active hours on Upwork, continuously sending proposals but unfortunately, my account has been suspended. I want help to activate it again so that I will work again.
Along with that, I got the

Rising Talent batch as well but the account is suspended. 

Looking forward for help from you.

Thank you

[g_vasilevski]

Hi Sonia,

Our team has already reached out to you via ticket with more details. Please refer to your ticket with the number 32796863. Feel free to follow up directly on your ticket if you have any additional questions and our team will assist you further. You can access your tickets on this Link. Thank you.

[christianaime]

Hello my account has been suspended and I dont know why. I havent been on for about a month and I would like to get back on. Please help!

[g_vasilevski]

Hi Christian,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.

[ca73cc7d]

word / excel account suspend

[mdavid9]

Hi Gordon,

I am still waiting for a response to an email I sent over 4 days ago. Why does it take so long to communicate with your offices? 

[LuiggiR]

Hi Maital,

I can see that you've got a message from the team currently assisting you via this support ticket. Kindly refer to the ticket for more information. 

[plazodt]

I have the same problem. 

Your account has been suspended. Please contact customer support.

I need someone to reactivate my account. Thank you.

[g_vasilevski]

Hi Daniel and Marian,

Our team will reach out to you both via tickets and will assist you further with your accounts. Thank you.

[jackyvip]

Hello.

My account has been suspended. The link take me to support but when I try to contact the support I am redirected cu community discussions. What can I do?

[shwmeet]

Hi,

Can anyone help me with my account. I created this account a while ago and now when I tried to use it after a break, it is suspended. Things are pretty bad due to covid and this is the only medium to earn something for my family. Kindly help me in getting this resolved as soon as possible.

Shweta

[AleksandarD]

Hi Shweta,

One of our team members will reach out to you directly via email to assist you further with your account.

Thank you.

[shwmeet]

Alright

[dilwar12]

Hi,

Its showing my account has been suspended.

How and why this happened?

Regards

[g_vasilevski]

Hi Dilwar,

One of our team members will reach out to you via ticket/email as soon as possible and assist you further with your account. Thank you.

[dilwar12]

Hi Goran,

I recieved email from upwork regards account susspention and it because of (ID and Visual) verification.

Now i have completed that and even verification is successfull from upwork side but my account still showing as suspended can you help on this?

Regards

[g_vasilevski]

Hi Dilwar,

Feel free to follow up directly on your email with any additional questions you have and our team will be more than happy to assist you further. Thank you.

[8b2f6dc4]

Hi Upwork - My account states it has been suspended. I am uncertain to why it was suspened. I did have an expired card and I already validated it and it has been corrected. Could someone from your team immediately assist me, please. You can directly contact me via my profile or **Edited for Community Guidelines**. Thank you!

[LuiggiR]

Hi Ummer,

I'm sorry for how this could've inconvenienced you. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[akhil606]

My upwork account was suspended stating "We have reviewed your profile information and we have identified identity-related infractions that violate our Terms of Service". I am ready to prove my authenticity by providing govt documents, Please help me out Goran

[g_vasilevski]

Hi Akhil,

Our team has already reached out to you via ticket with additional instructions regarding your account. Feel free to follow up directly on your ticket if you have any additional questions and our team will assist you further. You can access your tickets on this Link. Thank you.