Account Suspended

[yaskiy]

I just registered and it says

Your account is suspended

I only tried to make new hire. How to fix that? What happened?

[yaskiy]

More information

I had a freelancer account long time ago. And it wasn't fullfilled. I needed to make a hire so I created Client account. And I live in Belarus. So any of this can be an issue for Upwork.

[BojanS · Accepted solution]

Hi Andrei,

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.

[yaskiy]

Thank you Bojan

[jeanjn]

Hi, i have a similar problem. I reactivated my account since 1 year when it was active. Everything ok, i sent my ID and new video verification but yesterday its appear "Your account has been suspended. Please contact customer support." i replied the mail inmediatly, but i have not any news about my account and submitted proposals to some clients

[AveryO]

Hi Jean, 

A member of the team will reach out to you to assist you further with your concern. 

[jeanjn]

Thanks, hope a new answer

[BojanS]

Hi Jean,

Please allow time for them to carefully investigate all facts and once they do they will reach out to you with more details.

Thank you for patience!

[jeanjn]

Could someone help me with my Request #28303676 it has almost a week verifying documents and information 😞

[AveryO]

Hi Jean, 

I'll go ahead and follow up with the team so that they can get back to you and assist you further.

[drinklachowski]

Hi! Im also having the same issue. What to do?

[g_vasilevski]

Hi there,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[awaispk13]

Hi all. I just created an Upwork freelancer account about 2 minutes ago and I immediately got the message that my account has been suspended (no email, just a message on top of the Upwork website). I filled out everything with the appropriate info except the employment and education fields. I got suspended outright for no apparent reason without doing anything. I have never used Upwork before

[AleksandarD]

Hi Awais,

I'm sorry to hear about your account. One of our team members will reach out to you directly via email to assist you further.

Thank you.

[28d81db9]

I have the same problem, please help

[g_vasilevski]

Hi Yajat,

Our team has already reached out to you via ticket with more information about your account. Please refer to the information/instructions shared with you on your ticket. Thank you.

[sirfitz]

Hi Goran, 

I'm experiencing the same issue, can you help me out as well?

[sirfitz]

i just signed up for an Upwork Freelancer account, I filled out my profile and submitted, then I was brought to the Dashboard with a suspension message:

"Your account has been suspended. Please contact customer support."

How can I get this resolved?

[JoanneP]

Hi Romario,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. You can access your ticket here.