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Zied's avatar
Zied S Community Member

Account Suspended

Hi, so I know it s been a while since my last login, but I have no clue why my account is suspended, is it for long inactivity or some other reason, and in both case what can I do to get my account working again ? Thank you in advance.

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Goran's avatar
Goran V Retired Team Member

Hi Zied,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

~ Goran
Upwork

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140 REPLIES 140
Goran's avatar
Goran V Retired Team Member

Hi Sonia,

 

Our team has already reached out to you via ticket with more details. Please refer to your ticket with the number 32796863. Feel free to follow up directly on your ticket if you have any additional questions and our team will assist you further. You can access your tickets on this Link. Thank you.

~ Goran
Upwork
Christian's avatar
Christian A Community Member

Hello my account has been suspended and I dont know why. I havent been on for about a month and I would like to get back on. Please help!

Goran's avatar
Goran V Retired Team Member

Hi Christian,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.

~ Goran
Upwork
Sarasi's avatar
Sarasi L Community Member

word / excel account suspend

 

Maital's avatar
Maital D Community Member

Hi Gordon,

I am still waiting for a response to an email I sent over 4 days ago. Why does it take so long to communicate with your offices? 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Maital,

 

I can see that you've got a message from the team currently assisting you via this support ticket. Kindly refer to the ticket for more information. 

~ Luiggi
Daniel's avatar
Daniel P Community Member

I have the same problem. 

Your account has been suspended. Please contact customer support.

I need someone to reactivate my account. Thank you.

Goran's avatar
Goran V Retired Team Member

Hi Daniel and Marian,

 

Our team will reach out to you both via tickets and will assist you further with your accounts. Thank you.

~ Goran
Upwork
Marian's avatar
Marian R Community Member

Hello.

 

My account has been suspended. The link take me to support but when I try to contact the support I am redirected cu community discussions. What can I do?

Shweta's avatar
Shweta M Community Member

Hi,

 

Can anyone help me with my account. I created this account a while ago and now when I tried to use it after a break, it is suspended. Things are pretty bad due to covid and this is the only medium to earn something for my family. Kindly help me in getting this resolved as soon as possible.

 

Shweta

Aleksandar's avatar
Aleksandar D Community Manager

Hi Shweta,

 

One of our team members will reach out to you directly via email to assist you further with your account.

Thank you.

~ Aleksandar
Upwork
Shweta's avatar
Shweta M Community Member

Alright
Dilwar's avatar
Dilwar S Community Member

Hi,

 

Its showing my account has been suspended.

How and why this happened?

 

Regards

Goran's avatar
Goran V Retired Team Member

Hi Dilwar,

 

One of our team members will reach out to you via ticket/email as soon as possible and assist you further with your account. Thank you.

~ Goran
Upwork
Dilwar's avatar
Dilwar S Community Member

Hi Goran,

 

I recieved email from upwork regards account susspention and it because of (ID and Visual) verification.

Now i have completed that and even verification is successfull from upwork side but my account still showing as suspended can you help on this?

 

Regards

Goran's avatar
Goran V Retired Team Member

Hi Dilwar,

 

Feel free to follow up directly on your email with any additional questions you have and our team will be more than happy to assist you further. Thank you.

~ Goran
Upwork
Ummer's avatar
Ummer D Community Member

Hi Upwork - My account states it has been suspended. I am uncertain to why it was suspened. I did have an expired card and I already validated it and it has been corrected. Could someone from your team immediately assist me, please. You can directly contact me via my profile or **Edited for Community Guidelines**. Thank you!

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ummer,

 

I'm sorry for how this could've inconvenienced you. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Akhil's avatar
Akhil B Community Member

My upwork account was suspended stating "We have reviewed your profile information and we have identified identity-related infractions that violate our Terms of Service". I am ready to prove my authenticity by providing govt documents, Please help me out Goran

Goran's avatar
Goran V Retired Team Member

Hi Akhil,

 

Our team has already reached out to you via ticket with additional instructions regarding your account. Feel free to follow up directly on your ticket if you have any additional questions and our team will assist you further. You can access your tickets on this Link. Thank you.

~ Goran
Upwork
Eric's avatar
Eric P Community Member

Is there a way to open a ticket? I had a suspended acount and I tried to make a new one but my phone number is in use so I can't create a profile.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Eric,

 

Could you please click on my picture next to this post and send me a private message with more information so I could forward this to the appropriate team?


Thanks!

Pradeep.

A's avatar
A S Community Member

Hi, so my account has been suspended but I don't know why. Why my account has been suspended and how can I get it back? thank you.

Joanne's avatar
Joanne P Retired Team Member

Hi A,

 

I checked and it looks like one of our agents reached out to you already regarding your account status. You can check your ticket here. Please reply to the ticket and kindly provide the details requested. 

~ Joanne
Upwork
Stephanie's avatar
Stephanie T Community Member

My account has been suspended can somebody help me please?