ricksonrails
Member

Account on hold after trying to verify

I tried uploading my ID once and i got placed on hold and i got an email that says.

 

"Thank you for attempting to verify your location. Unfortunately, we could not authenticate the ID you uploaded.

As a result, we have placed a hold on your account. Please know you will still be able to work and complete any open contracts and withdraw earnings, but you won’t be able to submit proposals for new jobs or accept new contracts.

We are sorry to have to take this step, but we must for the safety of our marketplace. Please let us know if you have any questions."

 

With no instructions on what to do...

 

Can i know why i was placed on hold for trying to verify and can i get my account verified please...

2 REPLIES 2
cylver1z
Member

Hello Richard,

 

I'll have someone from our team get in touch with you to discuss the issue with your account. Thank you!


Untitled

thanks