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Account set up

b165225b
Active Member
Viorica G Member Since: Mar 30, 2021
1 of 10

Hello,

 

I am new here and trying to pay for a service but I am getting the bellow notification: to proceed with purchase please setup your account address information here. Can someone explain what needs to be done as my account looks perfect and there is nothing to set up? 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2 of 10

Hi Viorica, 

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
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e1af7ebb
Active Member
Jimmy W Member Since: Apr 1, 2021
3 of 10

I am having the same issue!  Please help.  My account is set up, payment method and still not able to purchase services.  Please help ASAP!

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4 of 10

Hi Jimmy,

 

I checked and can see you were able to successfully add a billing method. I don't see any failed transactions, however. Could you please specify what is the issue you're experiencing when trying to hire?

 

Thanks!

~Andrea
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e1af7ebb
Active Member
Jimmy W Member Since: Apr 1, 2021
5 of 10
Thank you for this follow up. Not even able to start a transaction
screenshot below.
"To proceed with purchase please setup your account address information here
."Please help!



[image: image.png]

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
6 of 10

Hi Jimmy,

 

Thanks for clarifying! To add your address to your account you can go to Settings > My Info and click on the pencil icon next to Company contacts. Once you add your address you should be good to go.

 

If you need any further assistance please let me know,

~Andrea
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e1af7ebb
Active Member
Jimmy W Member Since: Apr 1, 2021
7 of 10
Thank you for the follow up. Where should I place this address? Right
now, it shows 3 fields:
website, tagline, description? Not certain what is required here, I
entered in details or do we need a physical address? Please advise.
[image: image.png]
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
8 of 10

Hi Jimmy,

 

It looks like you're referring to the "Company Details" section, the "Company Contacts" section is the one you need to update. It is located here and should look like this.

 

Thanks!

 

~Andrea
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133e0693
Active Member
Tojuan P Member Since: Apr 8, 2021
9 of 10
I need help with this as well ASAP.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 10

Hi Tojuan,

 

Could you please share more details so that I can assist you further? Thank you.


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