Jan 30, 2018 05:47:48 AM by Oliver M
Hi,
I created an account on here years ago but never used it. When I originally set it up I did not have a valid profile picture, and I am assuming that because of this when I returned and tried to finish setting up my profile I found the message: "Your account has been suspended. Please contact customer support."
I am unsure what I need to do, or whom I need to contact in order to rectify this. Do I need to verify my identity somehow? Or am I missing something? Any advice would be greatly appreciated.
Cheers,
Ollie
Solved! Go to Solution.
Jan 30, 2018 06:35:59 AM by Goran V
Hi Oliver,
Our team will review your updates and contact you directly with more details via ticket.
Jan 30, 2018 06:28:02 AM Edited Jan 30, 2018 06:32:00 AM by Goran V
My apologies, I did not realise that was there. However, that message is from 4 years ago and asks me **Edited for Community Guidelines**So I am still not sure what I am supposed to do? Thank-you.
Jan 30, 2018 06:35:59 AM by Goran V
Hi Oliver,
Our team will review your updates and contact you directly with more details via ticket.
Mar 12, 2018 01:14:01 PM by Nina K
Hi Isa,
A member of the team will reach out to you regarding next steps to take to lift the hold on your account.
Jan 2, 2019 11:52:43 AM by Artem P
My account is verified by ID verification and video call. So, the account has resumed after ID verification and i worked, but it is suspended again in New Year!
please check my account.
Thanks
Artem
Jan 2, 2019 01:12:20 PM by Bojan S
Hi Artem,
Sorry to hear you are having issues with your account status. I checked and it looks like our Mediation Team is already assisting you with your contract and will keep you updated via this support ticket. If you have any additional information or questions, feel free to post them directly on the existing ticket. Thank you.
Jan 2, 2019 01:14:32 PM by Artem P
I saw the alert my account is suspended, but I can see my profile in other browsers and I can submit proposal.
Maybe, it seems bug.
Please check my profile again.
thanks.
Happy New Year!
Jan 3, 2019 08:22:42 AM by Artem P
Hi, Bojan
Could you check my profile again, please?
As I mentioned, I can submit and I think it means the account is not suspended. And, I can't access the ticket you told me.
Thanks, again.
Artem
Jan 3, 2019 08:55:14 AM by Goran V
Hi Artem,
Just to confirm that your account is not suspended but it is under a temporary hold, to access your dispute ticket you can use this Link. If you have any problems with accessing it please try clearing your cache and cookies or logging in with another browser. Thank you.
Jan 7, 2019 04:34:06 AM by Artem P
Hi, again.
My account is resumed again.
Thanks for letting me know.
Regards.
Artem
Jan 7, 2019 03:53:47 AM by Issa b
Hello ,
I'm done here and do all instruction but my account still suspend
check here
https://support.upwork.com/hc/en-us/requests/20718914
could you please help me
regards
Jan 7, 2019 04:30:54 AM by Goran V
Hi Issa,
One of our team members will reach out to you via ticket with detailed instructions on how to resolve the hold on your account. If you have any additional questions feel free to follow up on your ticket and our team will assist you further, thank you.
Feb 12, 2019 01:04:59 PM by Felix A
Hello,
my account has been verified > 24 hours ago but my account is still suspended.
Please unlock it, I have clients waiting.
Best regards,
Felix
Feb 12, 2019 02:50:35 PM by Bojan S
Hi Felix,
I apologize for the delay in receiving an update. Our team reviewed your account and the information you provided during the verification and your account has already been resumed.
Mar 20, 2020 08:13:40 AM by Artem V
Mar 20, 2020 08:50:18 AM by Bojan S
Hi Artem,
I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.