Account suspended

[omclean]

Hi, 

I created an account on here years ago but never used it. When I originally set it up I did not have a valid profile picture, and I am assuming that because of this when I returned and tried to finish setting up my profile I found the message: "Your account has been suspended. Please contact customer support."

I am unsure what I need to do, or whom I need to contact in order to rectify this. Do I need to verify my identity somehow?  Or am I missing something? Any advice would be greatly appreciated. 

Cheers, 

Ollie 

[g_vasilevski]

Hi Oliver,

Our team has already reached out to you on a ticket with details explanation about this. You can access your ticket on Here.
If you have any questions post them on your ticket and our team will assist you further.

[omclean]

My apologies, I did not realise that was there. However, that message is from 4 years ago and asks me **Edited for Community Guidelines**So I am still not sure what I am supposed to do? Thank-you.

[g_vasilevski · Accepted solution]

Hi Oliver,

Our team will review your updates and contact you directly with more details via ticket.

[isabaro]

Hello there
I have same issue could you please check it
thank you

[nkocendova]

Hi Isa,

A member of the team will reach out to you regarding next steps to take to lift the hold on your account.

[pavlovartem]

My account is verified by ID verification and video call. So, the account has resumed after ID verification and i worked, but it is suspended again in New Year!

please check my account.

Thanks

Artem

[bstojadinovic]

Hi Artem,

Sorry to hear you are having issues with your account status. I checked and it looks like our Mediation Team is already assisting you with your contract and will keep you updated via this support ticket. If you have any additional information or questions, feel free to post them directly on the existing ticket. Thank you.

[pavlovartem]

I saw the alert my account is suspended, but I can see my profile in other browsers and I can submit proposal.

Maybe, it seems bug.

Please check my profile again.

thanks.

Happy New Year!

[pavlovartem]

Hi, Bojan

Could you check my profile again, please?

As I mentioned, I can submit and I think it means the account is not suspended. And, I can't access the ticket you told me.

Thanks, again.

Artem

[g_vasilevski]

Hi Artem,

Just to confirm that your account is not suspended but it is under a temporary hold, to access your dispute ticket you can use this Link. If you have any problems with accessing it please try clearing your cache and cookies or logging in with another browser. Thank you.

[pavlovartem]

Hi, again.

My account is resumed again.

Thanks for letting me know.

Regards.

Artem

[isabaro]

Hello , 

I'm done here and do all instruction but my account still suspend 

check here

https://support.upwork.com/hc/en-us/requests/20718914

could you please help me 

regards 

[g_vasilevski]

Hi Issa,

One of our team members will reach out to you via ticket with detailed instructions on how to resolve the hold on your account. If you have any additional questions feel free to follow up on your ticket and our team will assist you further, thank you.

[fassel]

Hello,

my account has been verified > 24 hours ago but my account is still suspended.

Please unlock it, I have clients waiting.

Best regards, 
Felix

[bstojadinovic]

Hi Felix,

I apologize for the delay in receiving an update. Our team reviewed your account and the information you provided during the verification and your account has already been resumed.

[artvasykt]

Hello,

my account has been verified > 24 hours ago but my account is still suspended.


Please unlock it, I have clients waiting.



Best regards,
Artem

[bstojadinovic]

Hi Artem,

I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

Thank you for your patience.