I'm just a freelancer. I don't have any special access to your account. And I don't know what the message that you receive said.
You may need to wait for somebody from Customer Service to contact you with further information.
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
I understand how this can be frustrating to you. I checked your account and can see that the team is currently investigating your account further. Once they have more information about your account, they will reach out to you through your open ticket.
Our team is finishing up with their review and will follow up on your ticket as soon as possible. If you have any additional questions feel free to post them directly on your ticket. Thank you.
We have followed up with our team and they will investigate this further. Please allow time for them to carefully investigate all facts and once they do they will reach out to you with more details.
Thank you for patience!
I have followed up with the team handling your case so that that they can get back to you and assist you furthe rwith your concern. once they have completed the review of your account, they will reach out to you with more information about your account through your open support ticket.
I'm sorry for the inconvenience this has caused you. I checked and it seems that you have an open ticket regarding your concern. I followed up with the team handling your case and your ticket has already been updated and the temporary hold on your account has been removed.