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Mahmoud's avatar
Mahmoud G Community Member

Account suspended

New to upwork.

Client account.

Trying to post a job.

Can't because my account is suspended.

I don't know why!! no notification, no email recieved, no explanation!

No support and have to go to community.

 

So far the experience with Upwork is rediculous! And please don't appologise in your response just solve the problem!

3 REPLIES 3
Joanne's avatar
Joanne P Retired Team Member

Hi HR,

 

I checked your account, and I can see that our team already reached out to you regarding your account status. Please refer to the information they shared with you on this ticket: 28717603, and kindly provide the details they requested. Thank you for your cooperation.

~ Joanne
Upwork
Mahmoud's avatar
Mahmoud G Community Member

No! I still can't post a job, I get:

 

"We're unable to post your job because your company has been suspended. Contact Upwork Support for more information."

 

And no one contacted me in my messages! thanks for a great ongoin experience Upwork!

Bojan's avatar
Bojan S Community Manager

Hi there,

 

I checked this for you and our team has followed up on your support ticket with more information regarding your account status. Please check this link for the ticket related to your concern for check the last email sent to you by our team which details what steps you should take to lift the hold on your account.

 

Thank you.

~ Bojan
Upwork