Account suspention

[577ba15c]

Hi, my account has been suspended and one of my pending contracts has been deleted. I have no idea why, can you please help? I have a near deadline and I need to hire a freelancer ASAP!

Thanks

[bstojadinovic]

Hi Yara,

I checked this for you and our team has reached out to you just recently. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account. 

Thank you! 

[577ba15c]

Hi, I have already replied to the last email and replied on the website,
what else should I do to retrieve my account and use the money in it?

[tinker_bell3]

Hi Yara,

I can see that our team already assisted you with your concern. If you need further assistance, please feel free to update the ticket, and our team will be happy to assist you further. 

[577ba15c]

Thank you for replying, my account suspension notification is gone, but now
I have this notification, any idea on how to remove it?
[image: image.png]

[tinker_bell3]

Hi Yara,

It looks like the screenshot you tried to attach was not successfully added. One of our agents will update your ticket directly to assist you further. Thank you for your patience.

[577ba15c]

Thank you so much, my screenshots had the notifications that tell that my
account is still suspended and the other was "upwork financial transactions
for your company have been limited". Any idea on how to solve this?

[egaruth]

Hi Yara,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

Thank you for your patience,

[577ba15c]

Thank you so much I’ll be patiently waiting.