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johnson277
Member

Account under suspension

Hi,my account was suspended, I contacted the support because I was confused why my account was suspended just after creation.. So I was told to re-do my ID verification through a link that was provided by the customer support.. I did that, verified my ID and provide all necessary documents..But yet, my account is still under suspension.

Please, I will really appreciate if this can be resolved. THANKS
2 REPLIES 2
df602768
Member

Hi Kolawole,

 

Perhaps Upwork did not check the documents that you re-submitted yet. 

 

When I first created an account, it took up to two days for Upwork to verify my documents, if I remember correctly. 

 

Try to give them a day or so. 

 

The system also might need a bit of time to re-activate your account, I suppose, if, as you say, everything's verified and accepted.

 

 

egaruth
Moderator
Moderator

Hi Kolawole,

 

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. You can access your ticket on this page.

 

~ Nikola
Upwork