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Account verification

Active Member
Achilles A Member Since: Feb 6, 2020
1 of 7

Hello guys!

 

I am new to upwork and joined several months before I suppose but I forgot my password.

So I tried to recover my password using upwork password recorvering feature, but I couldn't proceed it as I didn't received any recorvering email.

So I created a new account on upwork and posting this question.

I hope someone can help me on this issue and also I want to keep my previous account as well.

 

Thanks

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 7

Hi Achilles, 

I can confirm that the password reset email was sent to the email address associated with your old account. Kindly check the spam folder in case the recovery email may have gone there. 

Please try recovering your password again through the same process. Once your old account is recovered, please close this new account where you are posting from to comply with the Upwork Terms of Service. 


-Avery
Untitled
Active Member
Achilles A Member Since: Feb 6, 2020
3 of 7

Hi, Avery

Thanks for your kind response.

I checked my spam folder and also my inbox but i can't find any email associated with upwork.

So if it's okay to keep my current account, I would be okay.

So hope one of upwork team close my previous account for me.

Thanks

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 7

Hi Achilles,

 

I'd like to check this for you. Could you please send me a PM with your account details so I can check? Thank you!


-Joanne
Untitled
Active Member
Achilles A Member Since: Feb 6, 2020
5 of 7

Thanks for your reply

Do you want to have the credential of my upwork account?

sorry but please let me know what exactly you want from my side

Thanks

Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 7

Hi Achilles,

 

One of our team members will reach out to you via ticket as soon as possible on this account and assist you further. Thank you.


Untitled
Active Member
Achilles A Member Since: Feb 6, 2020
7 of 7

Thank you, Goran

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