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Alexandr's avatar
Alexandr G Community Member

Account was suspen

Hello,

Last week my account was suspended,

I've created account a month ago, and I've never done illegal actions I think.

What I did last was submitting proposals and buying connections via paypal.

Others I didn't yet.

But I don't understand why my account was suspended.

Also as upwork asks, I've already passed ID verification, not video verification yet.

How can I get back my account?

I wanna know the reason why.

Best regards.

ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Alexandr,

 

I checked your account and I can see that you have an open ticket with our team. Our team will update your ticket with number 27426320 as soon as possible and assist you further. Thank you.

~ Goran
Upwork

View solution in original post

5 REPLIES 5
Md Arif Hossain's avatar
Md Arif Hossain K Community Member

Did you ever shared any skype or email information inbox?

Alexandr's avatar
Alexandr G Community Member

Never, I didn't 

Goran's avatar
Goran V Retired Team Member

Hi Alexandr,

 

I checked your account and I can see that you have an open ticket with our team. Our team will update your ticket with number 27426320 as soon as possible and assist you further. Thank you.

~ Goran
Upwork
Md Arif Hossain's avatar
Md Arif Hossain K Community Member

Do the video varification. If you never did any illigal act they will give you back. Complet the varification process and contact coustomer care.

Alexandr's avatar
Alexandr G Community Member

How can I ask video verification myself?

I know upwork itself will send video verification mail.

If any other way to be able to do video verification, please tell me.

Thank you.

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