Acount on hold

[ric2000]

I've had my acount on hold since it didn't recognize me in my government I'd. I already squinted a ticket but dint know how much time has to pass before someone sees it or if I have to do something different?

[PradeepH]

Hello Rodolfo,

I'm sorry to hear about your account status. I see that your support ticket is already in queue and will be answered by one of our support agents as soon as possible, Please note that messages are answered in the order they are received. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. 

Thank you

Pradeep H.