I checked the screenshot you shared, and I was able to locate the account you're referring to. Please know that freelancers are only allowed to have one Upwork account. If you prefer to use your old account, you will need to close this account that you used to post in the community. Please let us know if you prefer to reinstate the old account and we'll assist you with it.
Thank you. I am required to do a video verification before I can change profile picture, when I try to follow steps in support documentation I am to I don't have access to this page (screenshots). The get help button is not functional either. Any help with this would be greatly appreciated.
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