Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Activate Inactive Account

slainte_usa
Active Member
Danny H Member Since: Nov 9, 2020
1 of 6

How do I activate an inactive account from 2018? Please see screenshot. Thank you.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 6

Hi Danny,

 

I checked the screenshot you shared, and I was able to locate the account you're referring to. Please know that freelancers are only allowed to have one Upwork account. If you prefer to use your old account, you will need to close this account that you used to post in the community. Please let us know if you prefer to reinstate the old account and we'll assist you with it. 

~ Joanne
Upwork
slainte_usa
Active Member
Danny H Member Since: Nov 9, 2020
3 of 6

Thank you, yes I would like to reinstate the old account.  Could you assist me with the process of closing this account and reinstating old account? Thanks.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 6

Hi Danny,

 

As requested, your account has been reinstated, and this account that you used in the community has been closed. 

~ Joanne
Upwork
danny_hill
Active Member
Danny H Member Since: Feb 11, 2018
5 of 6

Thank you. I am required to do a video verification before I can change profile picture, when I try to follow steps in support documentation I am to I don't have access to this page (screenshots). The get help button is not functional either. Any help with this would be greatly appreciated.

 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
6 of 6

Hi Danny,

 

Someone from our team will reach out to you via support ticket in order to assist you further. You'll be able to access your ticket here once it's created.

 

Thanks!

~Andrea
Upwork
TOP KUDOED MEMBERS