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drahmartin
Community Member

When do I qualify for JSS and a badge?

My profile was transferred from Elance and I became active on Upwork this July. I’ve 100% profile completed and have had my identity verified. I also have a long term contract since July and have gone on to complete at least two other short contract jobs on Upwork but I’m yet to receive a JSS and a badge. I would like to know if I’m doing anything wrong because I feel I have done enough to earn a JSS and a badge.
ACCEPTED SOLUTION
BojanS
Community Manager
Community Manager

Hi Martin,

 

In order to get a Job Success Score, freelancers need to complete:

  • Projects with 2 (or more) different clients who left feedback
  • 4 (or more) different contracts within 24 months

More than 90% of freelancers have a score after 5 projects, and nearly all freelancers have scores after completing eight projects.

 

To get the Top Rated badge, you'll need to fulfill all of the requirements mentioned in this help article.

 

Thank you!

~ Bojan
Upwork

View solution in original post

550 REPLIES 550

You have completed 14 projects. More than 90% of freelancers get JSS after completing first 5 project and after completin 8 project everyone gets JSS. But you haven't got it yet. Maybe there is a problem. You should contact Upwork Support.

----------------------------------------------------

https://support.upwork.com/hc/en-us

I did 2 weeks ago and was told that rising talent is on invite only and that I was close to get jss. Since that time I did 4-6 more jobs

Hi Frank,

 

The JSS update is due today, which means that there's a possibility you could still see your new JSS reflect on your account. Kindly allow up to 24 hours for the update to complete.

~ Luiggi
Upwork
evesion
Community Member

Okay let's see

evesion
Community Member

that worked. got 100% now. Thank you!

fc5970e7
Community Member

Hi all,

I have completed 8 jobs, received feedback on 5 of these (all 5*) and have another project ongoing.

I have the Rising Talent badge but I was wondering when I can expect to see a JSS on my profile?

 

Thanks!

Hi Hannah,

 

Thank you for reaching out to us. Please note that not all projects and clients are equal, so the time it takes to get a Job Success Score varies. More than 90% of freelancers have a score after five projects, and nearly all freelancers have scores after completing eight projects.

 

We exclude clients whose freelancers report a history of unreasonable feedback so their scores won't count against you, but that may mean it takes longer to receive your initial score. Feel free to check out this help article to learn more about JSS.

 

~ Arjay
Upwork
df602768
Community Member

Still, the private feedback must've been terrible so I don't think you'll have a high JSS. 

e1d71821
Community Member

Hi Upwork Community!

I have met all the eligibility requirements for Job success score but not showing on my profile can you give me the reason behind this why this is happening?@jobsuccessscore

Hi Muhammad,

 

Thank you for reaching out to us. Please note that not all projects and clients are equal, so the time it takes to get a Job Success Score varies. More than 90% of freelancers have a score after five projects, and nearly all freelancers have scores after completing eight projects. Feel free to check out this help article to learn more about JSS.

 

~ Arjay
Upwork
c3f0c74b
Community Member

Hello  Upwork Community, 

 

I am pretty new on upwork and still trying to understand everything here. I have been working since August have done 5 jobs and one online job for last 1 month or so. 

My job success score doesn't show anything and Top Rated eligible weeks says 0/16. I am confused, have tried reading everything about top rated critiria and job score, but haven't found any answer. 

 

I would really apperciate if someone can help me understand this. 

 

Best,

Layla

You don't have enough eligible contracts (closed contracts and eligible long-term contracts). I know that you said you read everything about job scores, but just in case, here is the JSS article.

 

Since you don't have a Rising Talent badge, you won't be eligible for Top Rated until you've had a JSS for at least 13 weeks.

ed56a5db
Community Member

Anyone here could help me to getting JSS and Top Rated badge... Thanks!

You will. Just be a bit patient.

awais_subhan
Community Member

I'm unable to understand why JSS is still not available. I have completed more than five jobs in the past 24 months with positive feedback. I have also worked with different clients, so I'm not sure what is WRONG here. 
This is a big issue for me as I have met all the Top-Rated Badge requirements, excluding the JSS, which is not even available yet. It isn't delightful. Can someone help me out? 
Best, 
Awais. 

Hi Awais,

 

Thank you for your message. I checked your account and noticed that you do not have enough completed contracts to calculate your JSS.  In order to get a JSS, you need to complete:

  • Projects with 2 (or more) different clients
  • 4 (or more) different contracts within 24 months

 

We update the score that you see on your profile on a biweekly basis. You may also see your Job Success score change due to the rolling time window over which the score is calculated. Because your score is calculated over multiple time frames and the best score from your 6-month, 12-month, and 24-month JSS displayed, a contract can sometimes slip out of that calculation, causing your score to change significantly without any recent activity. For example, a contract will no longer be counted in your 6-month window once it is 6-months and one day old. 

 

Thank you,

Pradeep

Upwork
520aa961
Community Member

 

When I get my JSS score? I have completed 4 contracts from 3 different clients to get a JSS.

 

5b78027b
Community Member

Hi there!

I've completed my first four jobs on Upwork with three different clients and got a 5 stars review in all of them. How long does it take to have a JSS for the first time?

Thank you!

deypriyanka23
Community Member

I have worked on six projects so far and have received five-star feedback for each job. But I am yet to get a JSS. Why is that? What am I doing wrong? 

Hi Priyanka,

 

Thank you for your message. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

Upwork
cc11c6ad
Community Member

I have completed 8 contracts 4 of them with a very good review and I do have more than 15000 USD 24 months earnings. But still my JSS is not active and I have not got any Badget yet

Hi Fazal,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
9606c66f
Community Member

Hey,

 

As per Upwork policy to get JSS the minimum requirement is to do the project with two different clients, I am done with my 8 projects but have yet to receive the JSS.

 

Please help me in this regard.

 

Regards,

Falaq

Hi Falaq,

 

Thank you for reaching out to us. Not all projects and clients are equal, so the time it takes to get a JSS varies. In order to get a JSS, you need to complete:

 

  • Projects with 2 (or more) different clients
  • 4 (or more) different contracts within 24 months

 

More than 90% of freelancers have a score after 5 projects, and nearly all freelancers have scores after completing 8 projects.

 

You can find more information in this help article

~ Nikola
Upwork
f8b14784
Community Member

As per my profile, I've 3 jobs. The requirement for JSS was Projects with 2 (or more) different clients or
4 (or more) different contracts within 24 months.
I've completed the 1st one. Now tell me on the coming Sunday, when JSS will be updated, will I be able to get my JSS?

ebb9f1d9
Community Member

Hi, 

I am here to get an answer to a question related to my Upwork profile.

I had completed 4 jobs, of which I got reviews and feedback on 3 jobs. My question is: when will I get the job success score?

Asifa,

 

How long does it take to get a JSS on Upwork?
 
Not all projects and clients are equal, so the time it takes to get a JSS varies. In order to get a JSS, you need to complete: Projects with 2 (or more) different clients. 4 (or more) different contracts within 24 months.
 
Have a great day! 
b580d2e2
Community Member

Hello Support,

2 Days ago my Rising Talent Badge Disappeared from my profile and I didn't get my JSS, I am now with 9 jobs completed and closed with 5/5 feedback, and it supposes that I get my jss now but still not.

Any Help please ?

Hi Fendri,


I appreciate you reaching out to us for help. I've escalated your post to a support ticket. One of our specialists will contact you as soon as possible and help you with your concern. Thank you for posting in the Upwork community.


For reference, you may check your ticket here.


~ Matt E
mou17
Community Member

Hi there!

I've completed my first seven jobs on Upwork with seven different clients and got a 5 stars review in four of them. I have also made more than $1k earnings. How long does it take to have a JSS for the first time?

Thank you!

mou17
Community Member

I just check I got the JSS score just now! Thanks anyways

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