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Agency Profile Not Showing Up In Results (on any page)
Jan 22, 2019 07:55:31 AM by Joshua F
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Jan 22, 2019 07:55:31 AM by Joshua F
My agency profile is not showing up when searching the key phrase "hubspot developer".
This is the agency profile title: "HubSpot Developer | Web Design | WordPress | SEO | Inbound (HubSpot Agency Partner)"
There are only two pages of the results. I am searching from an incognito window and I also tried searching from my client portal.
https://www.upwork.com/o/profiles/browse/?q=hubspot%20developer&pt=agency&user_pref=2
I can understand not showing up on the first page, but why am I not seeing anything at all?
~Joshua
Solved! Go to Solution.
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Jan 22, 2019 10:37:50 AM by Valeria K
Hi Joshua,
I'm currently checking on this with the team. In general, agencies should appear in search if their member's profile information matched the search. Could you please either make yourself an exclusive member of your agency or select the agency as your Default Team under Settings> My Teams?

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Jan 23, 2019 12:48:15 AM by Joshua F
So, it seemst to have updated and I am seeing the switch in the UpWork SERPs, but it is showing my agency primarily and a tiny image of me beneath that.
This puts me at a serious disadvantage, as people want to do business with people and my logo is where my face should be.
Is there any way to switch that? ...so I show up in the SERPs and the agency is listed beneath me?
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Jan 23, 2019 10:54:49 AM by Valeria K
Joshua,
Thanks for sharing your feedback and suggestion. This is currently working as designed. The search tile will either show the freelancer separately (if the freelancer is non-exclusive and the agency isn't a default team) or the agency with a relevant freelancer information underneath. Note that a client can't hire an agency in general, they are able to hire a specific agency freelancer through the agency. Check out these help articles for more information about Upwork agencies.
