We have created an agency on upwork and one of my agency member didn't updated his hourly rate, by default it was $0 and it came to our attention when our account was flagged. We then updated the hourly rate of that member and now its almost 6 hours our account is suspended. How we can make our account active again, we cannot submit proposals.
I checked your account and can see you were able to reply to your ticket with our support team regarding your account status. Please allow some time for our team to review and they will update your ticket directly with more information.