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Re: An error occurred while processing your request. Please try again.

Active Member
Tony C Member Since: Jan 10, 2019
1 of 7

Hi, i am trying to hire my first free lancer but this problem keeps stopping me from hiring.

 

I have already tried different browsers and deleted cookies and catche but the problem remains.

 

Please advise for next step. 

 

 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 7

Hi Tony, 

Could you please try filling in your Phone and Address, City, Zip Code under your Settings page before trying to hire your freelancer. Once filled-in, please try again, and let us know if the issue persists.


-Avery
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Active Member
Tony C Member Since: Jan 10, 2019
3 of 7
Hi,

Is there any update from this ?
Active Member
Tony C Member Since: Jan 10, 2019
4 of 7

I have received this message 

An error occurred while processing your request. Please try again. 
when i tried to hire a freelancer. 
 
This is already my 2nd report as i did not receive any update from the support team yet,
I have tried different browser and also cleared  cache and history. 
 
Please help as this problem have already delayed my plan for few days. 
 
Thank you.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
5 of 7

Hi Tony, 

I checked your account and can see that you are yet to add your phone number, address, and zip code on this page of your account. Please update the information, and try hiring your freelancer once again. If the issue persists, please let us know and we'll assist you further.


-Avery
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Highlighted
Active Member
Tony C Member Since: Jan 10, 2019
6 of 7
Hi,

I have tried to update those but it come back as company contact info
cannot be updated.

Please advice.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
7 of 7

Hi Tony, 


A member of the Customer Support Team will reach out to you to assist you further.


-Avery
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