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Arbitrary Canceling

Active Member
Daniel A Member Since: May 25, 2018
1 of 5

I just received my first contract on Upwork yesterday, but today I see that the client has canceled the contract for no apparent reason. I responded in a timely manner to his offer and received no correspondence outside of that initial offer. Why might this have occurred, and will this negatively affect my JSS? Is there any avenue by which to report this kind of client behavior? I'm new to Upwork, so I'm hoping that this kind of inefficiency is against the rules.

Ace Contributor
Remco V Member Since: Mar 13, 2018
2 of 5

I'm relatively new to this, but as far as I'm aware the client can cancel a contract whenever they want. As long as you have quite a bit of good feedbakc, it should be fine. The same happened to me and my feedback stayed unaffected. Sorry buddy!

Community Guru
Mary W Member Since: Nov 10, 2014
3 of 5

Freelancing is very different from the bricks and mortar world.  Either party is free to contract and also free to cancel a contract, with or without a reason.  My best advice is to forget about it and just keep moving forward.

Community Guru
Kathy T Member Since: Jul 17, 2015
4 of 5

@Daniel A wrote:

I just received my first contract on Upwork yesterday, but today I see that the client has canceled the contract for no apparent reason. I responded in a timely manner to his offer and received no correspondence outside of that initial offer. Why might this have occurred, and will this negatively affect my JSS? Is there any avenue by which to report this kind of client behavior? I'm new to Upwork, so I'm hoping that this kind of inefficiency is against the rules.


 

As said, clients as well as freelancers can cancel a contract any time. As to why, only the client knows that answer. If this was a fixed rate job, did the client fund escrow? And did you do any work at all before the contract was cancelled? And if this was an hourly job, AND you used Tracker and annotated the screen shots it took, you'll be paid for the hours your work next week.

Community Guru
Preston H Member Since: Nov 24, 2014
5 of 5

re: "Is there any avenue by which to report this kind of client behavior?"

 

Daniel:

One of the things that makes freelancing on Upwork so great is that it's a two-way street.

 

A client can cancel a contract at any time, for any reason.

 

And so can you, as a freelancer.

 

Now, it would be professional of you, and courteous of you, to communicate effectively with a client who is still relying on you to work for her... But if you don't want to explain your reasons? Or give any notice? You don't have to.

 

Upwork's penalty for closing a contract without notice? None at all.

Not for you. And not for the client.

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