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Bank Account Under Different Name--how to submit ID verification?
Feb 5, 2019 11:12:18 AM by Maximillian C
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Feb 5, 2019 11:12:18 AM by Maximillian C
Hello,
I'm submitting this here because I literally cannot find a way to contact Upwork support directly. When I recently added my business checking account as a way to get paid, I immediately got the message:
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Feb 12, 2019 10:27:43 AM by Maximillian C
Bojan, It's been several days, and no UpWork team member has ever reached out to me. This is very frustrating, and this bad service experience (and lack of attention to a fairly important bug, and breakdown in the customer feedback loop) is a discouraging start to being a new freelancer on UpWork.
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Feb 12, 2019 11:32:48 AM Edited Feb 14, 2019 10:32:19 AM by Bojan S
Hi Maximillian,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.
Edited to add:
Your beneficiary name was approved successfully. Your payment method should be all set now. Thank you for your patience.

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Oct 15, 2019 07:23:35 PM by Avery O
Hi Ashley,
I checked your account and can see that you just recently added your new bank account with your married name (congratulations, by the way!). Once the verification is complete, and there are issues with your bank account, the team will reach out to you within 24 to 48 hours of receiving a notification with more information. If this doesn't happen automatically, you can reach out to us here, and our team will assist you further.
-Avery

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Mar 26, 2019 11:05:56 AM by Bojan S
Hi Julia,
One of our team members will reach out to you directly via support ticket to assist you with your request.
Thank you.
