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Bank Verification Failure

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Active Member
Jessica H Member Since: Jan 9, 2020
1 of 11

Please help! I entered in my bank direct deposit information and it asked for two small deposit amounts in order to verify my bank right away. When I clicked on "learn more" it said that the two deposit amounts must equal $10 USD. I entered in multiple combinations of 10 and was rejected until it said I had exceeded the maximum number of attempts and that the verification process has now FAILED. Is there a way to try again and could someone please tell me the correct dollar number to deposit to verify my US bank account? Thank you in advance!

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Community Guru
Petra R Member Since: Aug 3, 2011
2 of 11

Jessica, are you maybe mixing up credit card verification (as a billing method) and bank account verification for withdrawal purposes?

 

Because the credit card verification makes two small charges (not deposits) which add up to $ 10 - obviously the idea is to go to the statement and find the exact charges, rather than randomly trying combinations that add up to $ 10....

 

The small verification deposits for bank accounts to verify a withdrawal method are much smaller, and they do NOT add up to $ 10 - Upwork isn't sending everyone $ 10 Smiley Wink

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3 of 11

Thank you for reaching out to us, Jessica. 

 

One of our team members will reach out to you directly via a support ticket to assist you with your bank account verification process. 


~ Bojan
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Active Member
Astrid J Member Since: Mar 23, 2020
4 of 11

Hello Bojan!!!

 

I just had the same issue with my account. I exceeded the accepted number of  attempts and the verification of my bank account failed.

Is there anyway someone from your team can help me to fix this issue?

 

thank you so much,

 

Astrid!

 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
5 of 11

Hi Astrid, 

I'm sorry for the inconvenience this has caused you. A member of the team will reach out to you to assist you further with your concern. 


-Avery
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Active Member
Farhan J Member Since: Mar 13, 2020
6 of 11

Hello Avery! I am also facing same verification issue. I am trying to add my payoneer global payment service's US checking account.

Looking forward to read from you.

Regards

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 11

Hi Farhan,

 

Please allow up to 3 days for the verification of your payment method to be completed. Thank you.


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Active Member
Farhan J Member Since: Mar 13, 2020
8 of 11

Hello Goran,

 

But the account isn't submitted for verification yet. It says on the verification page that because of failed attempts I cannot verify the account and need to contact customer support. 

 

Thanks

 
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
9 of 11

Hi Farhan,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Cristina W Member Since: May 20, 2020
10 of 11

This is the third time I've written.  I had to remove my account and add it again in order to get paid.  It still says Verification Failed.

PLEASE help me so I can get paid!!

 

 

 

 

 

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