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Buying connects via Paypal

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Active Member
Mwangi M Member Since: Jun 15, 2020
1 of 19

I want to buy some connects via PayPal, but I have no credit/debit card. How can I go about it? I already have funds in my Paypal account.

 

**Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 19

Hi Mwangi,

 

Please note that only a verified PayPal account can be used as a billing method. To learn more about verifying and linking your PayPal account, click here.

 

You'll be able to select from an alternative billing method in your account payment options.

 

Thank you.


~ Bojan
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Active Member
Mwangi M Member Since: Jun 15, 2020
3 of 19
I have a verified Paypal account as you will see from the
attached screenshot, but I'm still unable to purchase connects.
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 19

Hi Mwangi,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Bruno W Member Since: Jun 24, 2020
5 of 19

Hi! I have the same issue. Have a verified paypal account with money in it, but I cannot choose other tha my credit card to buy connects. How can I solve it. Thanks!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 19

Hi Bruno,

 

Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.

 

Please note that only a verified PayPal account can be used as a billing method. To learn more about verifying and linking your PayPal account, click here.

 

You'll be able to select from an alternative billing method in your account payment options.

 

Thank you.


~ Bojan
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Active Member
Bruno W Member Since: Jun 24, 2020
7 of 19
I've contacted Customer Support at Paypal to check my account and it is
Verified.
I also set up account money as my main payment. But when trying to set up
billing & payment methods still cannot choose other than credit card.
Please help me.
Thank you
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 19

Hi Bruno, 

 

I checked this for you and PayPal should be available for you to choose it as your billing method. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Bruno W Member Since: Jun 24, 2020
9 of 19
Hello!
I've cleared cache and everything and still doesn't work. I've also set on
Paypal my balance as main payment method but still.
I can only choose my credit card or add another debit/credit.
It does say thou "I understand that if I have a balance in my PayPal
account, it will be used to make the payment first and that if my preferred
payment method expires or is rejected, PayPal will charge my backup payment
method."
But this looks like a generic small print.
Thanks for the help
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 19

Hi Bruno,


Just to clarify, do you need help with connecting your PayPal as a billing method? It is always great if freelancers can check with their banks if their accounts are enabled for international charges. 
If any help is needed, let me know. Thank you.


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