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Re: Can't Resubmit Profile

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Active Member
Kesaylyn M Member Since: Jul 28, 2017
1 of 17

Hi everyone, I'm here helping out a friend. He recently created an account and already received the email notification that the profile was disapproved. But every time he logs into his page, it still says that the profile is still under review, thus, he can't resubmit it. He already cleared browser history and cache but still didn't work.

 

Does anyone have an idea on how to resolve this? Thanks!

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 17

Hi Kesaylyn,

 

Unfortunately, we are unable to discuss the details of another user's account with you for privacy reasons. We hope you understand. Please let your friend know to reach out to us and we will be able to assist them further with their account.

 

Thank you.

~ Aleksandar
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Active Member
Kesaylyn M Member Since: Jul 28, 2017
3 of 17

Thank you Aleksandar for the reply. May I know what are the ways he could reach out to you since he can't also send messages. Your help is very much appreciated!

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Active Member
Kesaylyn M Member Since: Jul 28, 2017
4 of 17

Also, he can't even send a support ticket and keeps getting the same automated response. Thank you again for the help with this!

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
5 of 17

Hi Kesaylyn,

 

Please tell your friend to reach out to us on Social Media and we'll assist them further from there.

 

Thank you.

~ Aleksandar
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Active Member
Kesaylyn M Member Since: Jul 28, 2017
6 of 17

Alright. But can you be more specific as to what social media platform and how can he reach/find you? 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
BEST ANSWER
7 of 17

Hi Kesaylyn,

 

I replied to your PM. To view all the Social Media profiles, please check out the footer section of the Upwork platform or the Community as shown in this screenshot.

 

Thank you.

~ Aleksandar
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View solution in original post

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Active Member
Kesaylyn M Member Since: Jul 28, 2017
8 of 17

Thanks Aleksandar. You've been really helpful!

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Active Member
Lam K Member Since: Oct 6, 2019
9 of 17
Hello sir my friend also facing this problem . How can he get rid of it?
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
10 of 17

Hi Lam,

 

Please let your friend know to reach out to us and we'll be able to assist them further.

 

Thank you.

~ Aleksandar
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