Jun 14, 2020 09:36:00 AM by Matt G
Hi I'm new to Upwork and intersted in hiring for my first project. However, I'm encountering problems when I try to select the Hire button.
Specifically, I navigate to my project and its proposals, select the freelancer I am interested in hiring, select 'Hire Freelancer', select to pay the full amount, and Agree to the Terms of Service but am unable to select the Hire button. I do not get an error. The button just remains grey and cannot be clicked.
I've done some trouble shooting and can confirm, I've verified my billing, I have a phone and address associated with my account.
Am I missing something? Why can't I hire for this project?
Jun 14, 2020 01:45:16 PM by Joanne P
Hi Matt,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Apr 26, 2021 04:12:41 AM by Aleksandar D
Hi Heather,
I checked and it looks like you already sent an offer to a freelancer. Could you please let us know if you still need help with this?
Thank you.
Apr 26, 2021 04:44:09 AM by Heather M
Apr 27, 2022 09:20:28 AM by Hannah E
I can't even find the Hire button! I can see all the other info, but not how to hire a person. That's kind of important.
Apr 27, 2022 10:33:16 AM by Nikola S
Hi Hannah,
I would be happy to help. I would like to clarify that to be able to post jobs and hire other freelancers you need to create a client account.
You can use our marketplace as a freelancer, an agency, and a client. You will use the same account to log in to Upwork but will have separate user profiles. You will be able to easily switch between them as needed.
To add a client account to your profile please follow the steps below:
You can find more information here. Feel free to also check this page to help you hire the right freelancer for the job. Let us know if you need further assistance.
Oct 11, 2023 01:42:23 AM by Annie Jane B
Hi Anicoverse,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jan 12, 2024 04:32:20 AM by Joanne N
Im having the same problem now. I have given all the necessary information but I can't click Hire. Kindly help.
Jan 12, 2024 08:14:45 AM by Annie Jane B
Hi Joanne,
Thanks for reaching out to us. The 'Fund contract & hire' option is grayed out due to incomplete information on your account, specifically your address. Don't worry, this is just a system default that prevents us from sending the offer when information is missing.
To ensure smooth invoicing, we kindly ask our clients to provide this information. Rest assured, your address will remain confidential and won't be visible to other users.
To enter the address, you may:
Once completed, this should allow you to send the offer and hire a freelancer without getting an error.
Jan 17, 2024 01:32:54 AM by Nicolette H
Hi Annie Jane,
I have already done all the suggestions here and I am still having the same problem. I made sure I had a client account, I added my address to my profile, I logged out and logged baqck in, restarted my computer, accepted cookies, still, button is grey. What could be the issue here? This has taken up so many hours though this should be a platform that makes life easier. Not an attack, I am just beginning to have doubts.
Jan 17, 2024 01:59:45 AM by Nicolette H
Never mind, I was able to fix it. Seems although I do not have a VAT number, I had to click on that link within my profile and fill out that form, leaving VAT ID blank. It could have been a combination of everything I did, along with waiting it out so my changes would be updated, but after this last thing is when I could finally make the hire. Hope this is helpful for others!
Jan 16, 2024 07:56:39 AM Edited Jan 16, 2024 07:57:14 AM by Luke W
I am having the exact same issue. I cannot hire for my first porject. The "Fund Contract & Hire" button is greyed out even after confirming all billing info.
Jan 16, 2024 08:20:57 AM by Pradeep H
Hi Luke,
I am sorry to hear about the trouble while sending an offer to the freelancer. Your report has been forwarded to our team and you will receive a support ticket from one of our agents who will help you with your issue.
- Pradeep
Feb 2, 2024 06:16:16 AM by Arvind S
I'm having the exact same problem. I don't even see a hire button. I have my address and all unput too.
Feb 2, 2024 06:57:48 AM by Luiggi R
Hi Arvind,
I wasn't able to replicate the error you're referring to. Can you please try clearing your browser cache and cookies or try with a different browser? Let us know if the problem persists so we can assist you further.
Feb 2, 2024 09:36:38 AM by Arvind S
I'm looking at this directly on the app for client. Not on the browser