Mar 19, 2019 09:57:57 PM by Ian L
Hi, I submitted to change my email on file (to be the same that I use daily) and the website said "You have a pending request to change your email address to "email". To complete this request, please check your inborn at that email address to confirm ownership of that account." I never received the email to verify the change. How do I go about completing the switch? It may be worth noting that the email I am switching to was used before as an upwork.com email and was closed because I previously did not have the time. Thanks.
Mar 19, 2019 11:48:09 PM by Avery O
Hi Ian,
I have forwarded your concern with the Customer Support Team and they will get in touch with you to assist you further.
Mar 24, 2019 03:45:44 PM by Brendon M
Hi Avery, if there a way you can also forward my concern to the support team? I cannot find answers using the chatbot. Thanks!
Mar 24, 2019 04:03:08 PM by Joanne P
Hi Brendon,
I've shared your concern to the customer support team and one of the customer support agents will reach out to you directly via support ticket to assist you further. Thanks!
Apr 4, 2019 06:31:04 AM by Andrej N
I am having same problem, I have this message in contact info:
Email change request pending
Apr 16, 2019 06:29:37 PM by Chelsea W
I am having this same issue. I am trying to change my email address through my account to an email address I used on a deactivated/closed account. It says I need to confirm the change but all I receive is an email saying "This email confirms that you changed the email address associated with your Upwork account. No further action is required." but nothing is ever changed.
Apr 16, 2019 05:55:13 PM by Frank W
Hi Avery. I am having the exact same problem as Ian L.
"Email change request pending" status, and I have resent the email at least 5 times. Can you please have customer support contact me? Thanks.
Frank
Apr 16, 2019 06:50:22 PM Edited Apr 16, 2019 07:06:40 PM by Avery O
Hi Frank, and Chelsea
I'll share your account details with the Customer Support Team so that they can reach out to you and assist you further.
Apr 16, 2019 06:29:02 PM by Chelsea W
I am having this same issue. I am trying to change my email address through my account to an email address I used on a deactivated/closed account. It says I need to confirm the change but all I receive is an email saying "This email confirms that you changed the email address associated with your Upwork account. No further action is required." but nothing is ever changed.
Mar 24, 2019 03:44:49 PM by Brendon M
I also have the same issue and I did not receive the verification email to confirm that I own the email address.
May 18, 2020 07:45:04 AM by Naveed U
I’m trying to change my email. When I change my email, a warning appears saying, ‘Email change request pending
You have a pending request to change your email address to myaddress@myhost.com. To complete this request, please check your inbox at that email address to confirm ownership of that account.’ But I did not receive any email even after trying several times.
Could you please help?
May 18, 2020 08:53:40 AM by Aleksandar D
Hi Naveed,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 26, 2020 09:57:38 PM by Ian L