Can't drag the frame on my photo

[kathrina0705]

Hello, I am creating my profile and I can't drag the frame on the photo to adjust. Please help. Thanks!

[AveryO]

Hi Kathrina, 

Before I proceed, could you please try clearing your browser's cookies, or using a different browser to see if the issue persists?

Let me know if this doesn't solve your issue so that I can assist you further.

[kathrina0705]

It worked! I used internet explorer instead. How come it didn't work in chrome even after I cleared my cache? But thank you for your help!

[y_yanpolskaya]

Hello! The same problem, tried  - chrome, explorer, mozilla (newest version) and nothing help(

[BojanS]

Thank you for reaching out to us, Yana.

One of our team members will reach out to you directly to assist you with adjusting your profile photo.