Can't get hired because of address issue

[#1]

Hi, first-time freelancer working with a first-time client as well. The client can't hire me - they're getting an error, "You cannot join this team until the client adds a complete address. Please wait until the client does so.

Thing is, it seems like both of us have our complete addresses on our accounts. Is there some additional place one of us needs to be looking, or some other issue that could be getting in the way?

[#2]

Hi Everest,

We’ll have one of our agents reach out to you via a support ticket to assist you and your client with this issue. 

Thank you for reaching out to us.