Can't get verified

[#1]

Hi,

I was asked to verify my identity. I provided scanned copy of my national identity card and as well as the utility bill. But they can't verify. They didn't mentioned any specific reason for this. What should i do?

[#2]

Hi Saad,

Our team has already reached out to you with detail explanation about why your images were not accepted. Please refer to your tickets that you can access them on this Link.

If you have additional questions post them on your ticket and our team will assist you further, thank you.