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Can't log in UpWork iOS app

daveshiraz
Active Member
David S Member Since: Mar 14, 2019
1 of 6

I try to log in the iOS app but it keeps saying my username or password is incorrect. At the same time, I use the same username/password to log in UpWork Website with no problems. How to solve this issue

**Edited for Community Guidelines**

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 6

Hi David,

 

Just to confirm, did you tried deleting the app and installing it again?

~ Goran
Upwork
daveshiraz
Active Member
David S Member Since: Mar 14, 2019
3 of 6

Yes, I've deleted the app and downloaded it back from the app store. Still can't log in. 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 6

Thank you for the details David,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. 

~ Goran
Upwork
0301d7eb
Active Member
Ariana B Member Since: Jul 14, 2020
5 of 6
Same thing is happening to me. How did you fix it?
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 6

Hi Ariana,

 

Could you please check the troubleshooting tips shared in this help article and let us know if the issue persists after applying them?

 

Thank you!

~ Bojan
Upwork