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Can't login

Active Member
Heba R Member Since: Jan 1, 2019
1 of 11
I can't login because I forgot my security question and I tried many times to solve it by receiving reset link but unfortunately I didn't receive it at all
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 11

Hi Heba,

 

Thank you for reaching out to us. We'll have one of our agents reach out to you directly via email and assist you further regarding your security question. Please be reminded that Upwork does not allow users to have multiple accounts.  Please, close your new account. Thank you.

~ Bojan
Untitled
Active Member
Heba R Member Since: Jan 1, 2019
3 of 11
Thanks for your reply,

Till now I didn't get real help please support to fix this issue

Thanks
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 11

Hi Heba,

 

I'll follow up with the team that's handling your case and they will update you directly via email. Thank you for your patience. 


-Joanne
Untitled
Active Member
Heba R Member Since: Jan 1, 2019
5 of 11
Dear All,

I am really appreciate your support my problem has been solved, thanks
Active Member
Nirav P Member Since: May 25, 2019
6 of 11

i have the same problem. can you assist me how to reset security question?

upwork account : **Edited for Community Guidelines**

Community Guru
Riri A Member Since: Jul 21, 2018
7 of 11

Hi Nirav,

 

Thank you for letting us look into this. We have escalated your concern to the appropriate team. Our representatives will reach out to you shortly. Let us know if you need anything else.

~ Riri
Active Member
Nirav P Member Since: May 25, 2019
8 of 11

i received mail of some questions regarding to confirm the account owner, i also replied to that mail, but the response i get from your email bot is given below.

 

**Edited for Community Guidelines**

 

what to do now?

Community Guru
Riri A Member Since: Jul 21, 2018
9 of 11

Hi Nirav,

 

We'll go ahead and follow up your ticket with the team, and feel free to reply on the same ticket thread so that they can assist you further. Let us know if there's anything else.

~ Riri
Active Member
Nirav P Member Since: May 25, 2019
10 of 11
Thanks for your reply,

Till now I didn't get real help please support to fix this issue

Thanks
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