Apr 17, 2020 07:07:15 AM by Lianne S
There seems to be no option to talk to a real human for customer support, and I need to request a manual name review for my bank account since I go by a nickname based off my real name.
Apr 17, 2020 07:29:23 AM by Bojan S
Hi Lee,
You can update your name by going to Settings and using the edit button. If your name variation is not acceptable, our agent will advise you directly about mismatch on your documents and suggest editing your Upwork profile name to match your legal name.
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Thank you.