» Forums » New to Upwork » Can't upload a profile image
Page options
Community Member

Can't upload a profile image


i'm trying to upload a profile image but when i try to save it appears the following error:


Community Manager
Community Manager

Hi Mattia, 

I wanted to check if your profile picture meets the following guidelines listed below: 

  • It is a clear, headshot-style photo of you which is cropped from the top of your head, and just below your shoulders
  • You are not wearing sunglasses in the photo
  • It is not a logo or clip-art
  • It is not a group photo
  • The photo was not digitally-altered 

If your photo meets these, please try clearing your cookies or using a different browser to see if the issue persists. Please come back here if none of these help you so that I can assist you further. 

~ Avery
Latest Articles
Featured Topics
Learning Paths