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mediatim
Community Member

Can't upload a profile picture

Hi,

 

I can't upload a profile picture. I get this error message.

ACCEPTED SOLUTION
BojanS
Community Manager
Community Manager

Hi Timotej,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please try to resize the image to 250x250dpi and crop it to include only your head and shoulders.

 

Let us know if the issue persists. 

 

Thank you. 

~ Bojan
Upwork

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2 REPLIES 2
BojanS
Community Manager
Community Manager

Hi Timotej,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please try to resize the image to 250x250dpi and crop it to include only your head and shoulders.

 

Let us know if the issue persists. 

 

Thank you. 

~ Bojan
Upwork
mediatim
Community Member

Hi,

thanks. I needed to resize it to 250x250 and it worked. Thanks

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