No matter how many times I have tried, I still getting the same error !
I have tried all the suggested actions in the community; including clearing the cache, using different file type, even different photo, 500x500px photo and compressed photo.
- First the error is not really descriptive which has to fixed !
- Second and most important, you should make it an optional field or something that can be skipped - for sometime even. But now I cannot use the website because I didnt complete my profile due to that error.
I hope I get help asap, and please consider my points.
Solved! Go to Solution.
Please complete the profile form and pm me the photo you're trying to upload, so I could check. In the meantime, follow the steps from the notification you received.
Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Could you please try to resize the image to 250x250dpi and crop it to include only your head and shoulders? Please let us know if the issue persists.
Good day I Can't upload a profile picture because of that I can't update my profile. what should be the solution for this. its been a month since I encounter the issue and decided to have a break thought the upwork is updating the site and now I upload the image same issue.
Picture size: 250x250dpi and just 37.6KB
clear as crystal! but It keeps me prompt to an error.