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Can't upload profile image

skylightt9
Active Member
Skylar M Member Since: Jul 30, 2019
41 of 133

Hello,

  I have tried uploading 3 different photos. Each meeting the criteria. Have tried different browsers, clearing cashe and cookies. The message changed from "250px by 250px" to just plan  "cannot save". 

Please help. I cannot finish my profile without it. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
42 of 133

Thank you for reaching out to us, Skylar.

 

One of our team members will reach out to you directly to assist you with uploading your profile photo. 

~ Bojan
Upwork
kathleen_wheeler
Active Member
Kathleen W Member Since: Nov 29, 2019
43 of 133

Hi there, 

I am also having this problem. I have tried clearing the cache, uploading a new photo and nothing seems to be working. I would really like to sumbit my profile but this is preventing me from doing it. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
44 of 133

Hi Kathleen,

 

Please try to resize the image to 250x250dpi and crop it to include only your head and shoulders. Let us know if you have any other questions.

 

Thank you!

~ Bojan
Upwork
kathleen_wheeler
Active Member
Kathleen W Member Since: Nov 29, 2019
45 of 133
Hi there,
Thanks for your response, I have tried this and it still isn't working.
Please help me upload this photo its my last step before submitting my
application.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
46 of 133

Hi Kathleen,

 

Please send me a PM by clicking on my name and kindly attach the photo you wanted to use as your profile picture. Thank you.

~ Joanne
Upwork
kathleen_wheeler
Active Member
Kathleen W Member Since: Nov 29, 2019
47 of 133
Hi there,
Thanks for your response, I have tried this and it still isn't working.
Please help me upload this photo its my last step before submitting my
application.
markbehm03
Active Member
Mark B Member Since: Mar 24, 2020
48 of 133

Maybe Upwork is facing the problem in detecting your face, that is why you should crop your image, here is another great tool for online image resizing. https://resize.live

beckylu
Active Member
Betty M Member Since: Mar 25, 2020
49 of 133

SUBJECT: Can't upload jpg as my profile picture.

 

Got same error message both on my Android mobile phone and ALSO on my HP Windows 7 desktop/Chrome browser.

 

Tried repeated times, same error message:

 

"Can't upload image. Close

 

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
50 of 133

Hi Betty,

 

Could you please try to resize the image to 250x250dpi and crop it to include only your head and shoulders. Please let us know if the issue persists.

 

Thank you!

~ Bojan
Upwork
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