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Can't upload profile image

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
61 of 133

Hi Simon,

 

Could you please follow the instructions on the screen and upload a picture that's at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible.

 

Thank you.

~ Valeria
Upwork
visual3darch
Active Member
Visual A Member Since: Feb 22, 2018
62 of 133

im trying to complete my profile but picture can,t be uploaded please help me

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
63 of 133

Hi there,

Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then pease try clearing your cache and cookies and using a different browser to check if the problem persists.

Also note that in completing your profile, you will need to use your legal name. Thank you!

~Nina
noonan-stephan
Active Member
Stephan N Member Since: Feb 22, 2018
64 of 133

keeps turning photo 90 Degrees! as well as rejecting!!!

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
65 of 133

Hi Stephan,

 

Apologies for the late follow up on your post. I edited the photo you shared so please download it and try uploading it to your profile. Let us know if it worked.

 

As an explanation, if the picture you were trying to upload was taken using a smartphone, the file may have some meta data attached to it. The solution is to follow the instructions shared here to resolve this issue or alternatively to crop the photo taken by your mobile phone, to prevent it from being uploaded sideways.

 

Please follow the steps above if uploading a different photo and as a bonus tip, you can consider throwing on a smile for the camera and your future clients.

Untitled
gregory-sowa
Active Member
Gregory S Member Since: May 2, 2018
66 of 133

I attempted to upload a picture for my profile, but I was thwarted by the size requirement. This particular picture is good enough for Facebook, LinkedIn, and Twitter, but not for my profile here - due exclusively to the size requirement. It is the only picture I have of myself that works for this type of thing. Must you really be so strict about this particular requirement?

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
67 of 133

Hi Gregory,

I'm sorry to hear that you are having trouble uploading your photo as a profile pic. At this time, profile photos must meet the requirements of being JPEG, PDF or PNG and at least 250px by 250px. Unfortuntely we won't be able to change these requirements at this time.

~Nina
rbrooks9331
Active Member
Rose B Member Since: Feb 5, 2019
68 of 133

I can't upload a picture, it's too big. I don't know how to fix that.

matt_it_grow
Community Leader
Matthew T Member Since: Nov 18, 2017
69 of 133

Hey Rose, have you tried making it smaller, so that it fits the frame.

 

For Linux desktop, I would suggest:**Edited for community guidelines**

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
70 of 133

Hi Rose and Marlone, 

 

Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Additionally, use some photo editing tool to crop/resize it.

Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

Thank you!

~ Bojan
Upwork
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