Please make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Could you please try to resize the image to 250x250dpi and crop it to include only your head and shoulders. Let us know if the issue persists.
Thanks for reaching out to us. To upload your profile picture please go to your Upwork account and click on the 'Add a Photo now' button as shown in this screenshot. After the popup window opens, click on the button 'Select Image' and select the image you wish to upload. After the image is selected, you can confirm with clicking on the green button 'Save'. You can check this screenshot for reference and this help article about building your profile. If you experience any issues uploading your profile picture, try clearing your cache and cookies or use a different browser. Let us know if you need further assistance.
This picture won't upload. I've tried uploading it as medium, small, and actual size, uploading from my phone and desktop, clearing my cache and cookies, and using chrome and safari, and cropping it to just my head and shoulders. Would appreciate any help!
Hi, I am new to Upwork and have been tryng to upload a profile photo. I have cleared the cache, and used different photos, but I keep getting an error message. Need help. Thank you!
Hi, my name Abiodun, I couldn't upload my image to complete my profile for submission , Tried most of the solutions prescribe for similar issues on this platform, Nothing seems to work for me.Attached below is the original image, i resized numerous times to see if it will get accepted. Thanks in advance
I've looked in the community posts and some people found that changing to 250dpi x 250dpi worked for them. I tried 250 x 250 pixels and I tried 250 dpi, and neither one worked for me. So far I've just been trying .jpg files, and all have been smaller than 200 kb. I can't seem to find specific file type/size/pixel dimensions anywhere on this site. Please help. Thank you!