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Can't upload profile picture

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Active Member
Zachary G Member Since: Mar 28, 2020
1 of 4

I'm trying to get my account setup and went to upload my profile picture, but everytime I try to it just gives an error and fails.  I'm not sure what to try.  I did try switching browsers and using private browser, but those didn't fix anything

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Zachary,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your profile photo. Thank you.


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Active Member
Zachary G Member Since: Mar 28, 2020
3 of 4

Hi Goran V.  It's been a week since I was told that I would hear from support staff and I have not heard anything yet.  Is there an email or phone number I can contact?  I can't start using upwork until I am able to upload my profile picture

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
4 of 4

Hi Zachary, 

 

I checked and see that our customer support reached out to you on Tuesday with more information about the issue. Could you please check your email inbox for a messages titled "Unable to upload profile photo and getting an error."

~ Valeria
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