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doomidze
Community Member

Can't upload profole photo

Tried many phptos but nothing

3 REPLIES 3
BojanS
Community Manager
Community Manager

Hi Dmitry,

 

Make sure that the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

Thank you.

~ Bojan
Upwork
doomidze
Community Member

Hi, Bojan.
Thank you for your help, but I still can't resolve it. I uploaded many photos, with different sizes, in different browsers with different IP. 
In console I see an error "Failed to load resource: the server responded with a status of 500 ()"

Hi Dmitry,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with uploading your photo. Thank you.

~ Goran
Upwork
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