Mar 19, 2019 02:49:56 PM by Bojan S
Hi Dmitry,
Make sure that the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Thank you.
Mar 20, 2019 04:20:55 AM by Dmitry T
Hi, Bojan.
Thank you for your help, but I still can't resolve it. I uploaded many photos, with different sizes, in different browsers with different IP.
In console I see an error "Failed to load resource: the server responded with a status of 500 ()"
Mar 20, 2019 04:27:27 AM by Goran V
Hi Dmitry,
One of our team members will reach out to you via ticket as soon as possible and assist you further with uploading your photo. Thank you.