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Cancelled contract no work done and project was cancelled how do I get a refund

b87f1a0e
Active Member

How do I get a refund I canceled a contract because the project is no longer necessary and the freelancer never started work.

1 REPLY 1
prestonhunter
Community Guru

re: "How do I get a refund I canceled a contract because the project is no longer necessary and the freelancer never started work."

 

If this is an hourly contract, and no work was done, then you have not paid anything.

 

If this was a fixed-price contract, then you funded escrow for a milestone.

 

You can navigate to the contract and click the option to "close" or "cancel" the contract.

 

Then you will be presented with the option to either release all money to the freelancer immediately, or request a refund.


If you request a refund, the freelancer will receive an email from Upwork requesting authorization for the refund. So you may want to talk to the freelancer first so she knows this is coming.

 

If she is an ethical, professional person, and she has done no work on this project, then she will immediately authorize the refund and you will receive the money back to your account within 5 business days.