Cannot access pay.

[b82ae60c]

Hello everyone, I have an issue accessing my pay.

So everytime I attempt to access my pay, I am asked to enter my password. However, I made my account using a google sign in and did not make a password for Upwork. When I attempt to change my password, everytime without fail, I will receive an error message. I've tried this many times over a course of two weeks. Not really sure what to do from here.

I'm sure this has been an issue for other google sign in users. If you guys have any ideas or solutions, please let me know.

[AndreaG]

Hi Jojo,

Someone from our team will reach out to you via support ticket in order to assist you further.

[b82ae60c]

Thank you, Andrea. I'm looking forward to hearing from you guys!

[d29ba211]

I am having the same issue right now.

I made my account using a google sign in and not a password for Upwork. It won’t allow me to login to get paid and I am unable to change my password. Please help!

[BojanS]

Thank you for reaching out to us, Sudeen.

One of our team members will reach out to you directly via email to assist you with your concern. 

[ad28233e]

Hi, I am having the same issue.

[LuiggiR]

Hi Margaret,

A Customer Support Team member will be reaching out to you through a support ticket to assist you further with your concern shortly.

[4db9f93a]

Hello everyone, I have the same issue accessing get paid. it keeps asking for a password.  

I use google sign-in.

[759e32fa]

Hi Biniyam,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[daf61a98]

Good day! I am experiencing the same issue. I am using upwork thru google account.

[759e32fa]

Hi John,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[anastasiakamene]

Me too I have the same issue

[PradeepH]

Hi Anastasia,

Thank you for your message. Please update the Tax information page to activate your payment method.

Thank you,

Pradeep

[anastasiakamene]

Hi pradeep i cannot update the tax information because it is also asking for password and I usually use google to signin

[AndreaG]

Hi Anastasia,

If you've forgotten your password please check this help article. Please keep in mind that even though you usually use Google Sign in your account still has a password that we occasionally ask for security reasons, like in this instance.

[e3a60f0d]

Is it fixed now? I have this same issue.

[LuiggiR]

Hi Ralph,

Can you please share more details about the exact issue you're currently experiencing? Did you attempt to reset your password? If not please check out this help article for more information on how you can do that.

[anastasiakamene]

It is fixed was given a link to follow and reset my password

[2f62e704]

I'm having the same issue. I can't get paid since I don't have a password. I can't reset my password, because it says my account is a Google Login account. Why not just do the Google login again when clicking the Get Paid button?

[PradeepH]

Hello Scott,

Your report has been submitted to our team and you will be contacted by one of our agents via a support ticket who will provide you with further assistance. You can access your support tickets here.

- Pradeep