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a80bc4de
Community Member

Cannot change username.

I accidently made my upwork account with one of my usernames but not my actual name. As far as I understand, in order to change my name I need to go to "Contact Info" in User Settings. But I can't even complete that step because everytime I click on contact info it redirects me to the "Password & Security" page. It also does this when clicking on "Get Paid" and "Profile Settings". I have no idea why this would be the case. I would really like to try upwork. Thanks.

5 REPLIES 5
andregutierrez22
Moderator
Moderator

Hi there,

 

I tried but wasn't able to replicate the issue you're referring to. Could you please try clearing your cache and cookies or using a different browser? 

 

Please let us know if the issue persists,

Thanks!

 

~Andrea
Upwork

Hi Andrea,

 

I tried clearing my cache and going to a private browser. I also tried alternative browsers. I get the same issue. Here is a gif showing what happens. 

 

Thanks

upwork_issue.gif

 

Hi there, 

 

One of our agents will reach out and assist you directly via a support ticket. 

~ Joanne
Upwork

I'm having this same issue. I just joined Upwork...please help?

Hi there,

 

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

 

Thanks!

~Andrea
Upwork
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