Oct 15, 2020 11:28:17 AM by Cold M
I accidently made my upwork account with one of my usernames but not my actual name. As far as I understand, in order to change my name I need to go to "Contact Info" in User Settings. But I can't even complete that step because everytime I click on contact info it redirects me to the "Password & Security" page. It also does this when clicking on "Get Paid" and "Profile Settings". I have no idea why this would be the case. I would really like to try upwork. Thanks.
Oct 15, 2020 12:49:13 PM by Andrea G
Hi there,
I tried but wasn't able to replicate the issue you're referring to. Could you please try clearing your cache and cookies or using a different browser?
Please let us know if the issue persists,
Thanks!
Oct 15, 2020 06:47:20 PM Edited Oct 15, 2020 06:49:56 PM by Cold M
Hi Andrea,
I tried clearing my cache and going to a private browser. I also tried alternative browsers. I get the same issue. Here is a gif showing what happens.
Thanks
Oct 15, 2020 09:15:37 PM by Joanne P
Hi there,
One of our agents will reach out and assist you directly via a support ticket.
Oct 30, 2020 01:56:23 PM by Copy By T
I'm having this same issue. I just joined Upwork...please help?