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Cannot change username.

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Active Member
Cold M Member Since: Oct 15, 2020
1 of 6

I accidently made my upwork account with one of my usernames but not my actual name. As far as I understand, in order to change my name I need to go to "Contact Info" in User Settings. But I can't even complete that step because everytime I click on contact info it redirects me to the "Password & Security" page. It also does this when clicking on "Get Paid" and "Profile Settings". I have no idea why this would be the case. I would really like to try upwork. Thanks.

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Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2 of 6

Hi there,

 

I tried but wasn't able to replicate the issue you're referring to. Could you please try clearing your cache and cookies or using a different browser? 

 

Please let us know if the issue persists,

Thanks!

 

~Andrea
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Active Member
Cold M Member Since: Oct 15, 2020
3 of 6

Hi Andrea,

 

I tried clearing my cache and going to a private browser. I also tried alternative browsers. I get the same issue. Here is a gif showing what happens. 

 

Thanks

upwork_issue.gif

 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 6

Hi there, 

 

One of our agents will reach out and assist you directly via a support ticket. 


-Joanne
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Active Member
Copy By T Member Since: Oct 30, 2020
5 of 6

I'm having this same issue. I just joined Upwork...please help?

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Moderator
Andrea G Moderator Member Since: Jul 7, 2020
6 of 6

Hi there,

 

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

 

Thanks!

~Andrea
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