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Cannot enter address on new account

Moderator
Avery O Moderator Member Since: Nov 23, 2015
21 of 37

Hi Lena, 


I tried replicating your issue but was unable to do so. When you start typing in your address on the "Start typing your address" box, a drop-down of different addresses should populate as shown on the image below. Let us know if this is not the case for you. 

 

Honesuckle.png

 

 


-Avery
Untitled
Active Member
David H Member Since: May 28, 2018
22 of 37

I'm running into this issue after submitting the page with a blank Street... it now says "This field is required" in-between the 1st and 2nd "Street" fields (so I don't know which one it's referring to), but I'm unable to click in or type into the 1st field, and even after filling out the 2nd field, submitting gives me the same error.

 

 

This isn't making sense. I took a picture because a screenshot doesn't capture the cancel symbol from the mouse cursor.

 

I can probably hack the page but this is a counter-productive error that's making the experience sour (not to mention requiring my address and phone for an online freelance job site).

Community Guru
Nina K Member Since: Nov 29, 2017
23 of 37

Hi David,

One of the members of the team will reach out to you directly via an email ticket to help assist with the issue you are experiencing with regard to entering your information. You'll be hearing from them very shortly.

~Nina
Active Member
David H Member Since: May 28, 2018
24 of 37

OYKaSAk

I've worked on several websites building the JavaScript that can parse phone numbers... and most of the time I didn't even have to write the code, I used something already existing online. Upwork should be able to parse a phone number in the US, they're all the same format, or at least it should be able to strip all characters but numbers. This looks very amateurish.

Active Member
Natalia K Member Since: Nov 13, 2019
25 of 37

It;s asking to select a city from drop down list, but in fact the field is not a drop down list.

Typing city name there doesn't help

Community Guru
Dogan K Member Since: Nov 2, 2019
26 of 37

Here is the solution: 

Type only first two letters and give the rest to Upwork.

 solution.jpg 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
27 of 37

Hi Natalia, 


Please fill-in the Street Address field with the exact address. When you type-in the field, this should auto-populate with different addresses. When you click on one of the addresses, this will auto-populate the different fields in the address section. 

Please let me know if this isn't the case so that I can assist you further.


-Avery
Untitled
Active Member
Lukas D Member Since: Nov 14, 2019
28 of 37

Hi, I have very similiar problem. I cant upload the profile, since there is probably a bug on the "City" field. Once I start typing, no menu appear to chose from. Thank you for the help.

 

-Lukas

Moderator
Avery O Moderator Member Since: Nov 23, 2015
29 of 37

Hi Lukas, 


Before I proceed, could you please fill-in all sections of the profile before trying to submit it for review? In the Address field, please type-in your address to see if it will auto-populate with different addresses. You should be able to choose your address from there, and when you click on it, the rest of the fields should auto-populate. 

Let me know if this doesn't resolve your issue. 


-Avery
Untitled
Active Member
Pravesh R Member Since: Nov 14, 2019
30 of 37

hello, i am not getting a drop down menu for city in "create a profile"

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