Cannot enter the address- (Street)

[aatikahh]

Hi, I just created a new account. I entered in all the information, but when I try to put in the address the street section is greyed out I tried out everything clearing out the cache, using a different browser and computer too. 

I think I entered the location (initially) where I live from a different IP (as I am on holidays). I even tried to put this location. Could you please tell me how to fix this because it does not let me go any further

[NikolaS]

Hi Idil,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[48012d95]

I am still having the same problem, it has been 4 days.

[PradeepH]

Hi Idil,

Thank you for your message. I see that our support team has already reached you via a ticket to assist you further. You can access your support tickets here . Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. 

Thank you,

Pradeep

[9917537b]

I am facing same issue. I can't enter any word in street address row.

[759e32fa]

Hi Hammad,

Apologies for the delayed response. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[1124e077]

I have the same issue. 

Can you help me with that?

 

[NikolaS]

Hi Artem,

Thank you for reaching out to us. I checked but I could not replicate the issue you experience. Could you please try to clear your cache and cookies or log in with another browser to check if the issue persists? Additionally, could you please clarify if you have the option to enter the address manually?

[1124e077]

unfortunately, I can't add address manualy, but now I will try to register with another browser

[d9e9faa9]

Hi Luiggi R,

I cannot type my street therefore I cannot register and publish my profile. How can add my street? 

[AndreaG]

Hi Filiz,

Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. If the issue persists, please send a screenshot of the error you're seeing so we could check.

[good4bizzness]

I am having the same issue.  I attempt to change my location address, which is in the same block, but just a few doors down.  I click on "Update" but it will not update. 

[LuiggiR]

Hi Billy,

Would you mind to try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. If the issue persists, can you please share a screenshot of the error you see?

[7d022f1d]

 I have that same problem. The option to manually enter the address does not appear

[AndreaG]

Hi Samed,

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?

[7d022f1d]

Unfortunately it didn't work

[ArjayM]

Hi Samed Erkam,

Firstly, I would like to welcome you to Upwork! I have checked and I can't seem to replicate the issue. Can you please provide me with the error message you're receiving? If you can send a screenshot of what you can see from your end that would be extremely helpful. I'll have that checked by the appropriate team for further review. Looking forward to your response.

[6ea2ce87]

When I try to submit my street address it's saying fill in streets address... what can I do 

[ArjayM]

Hi Huncho,

I have checked your account and tried it myself but was not able to replicate the issue with writing your address. Could you please try clearing your cache and cookies or logging in with a different browser? Let me know if the issue persists and I'll look further into that for you. If you can provide a screenshot of the error that would be extremely helpful.

[df461dfb]

Hello - I am having the same issue others appear to have. Cant save profile as street address line won't auto fill and won't let me type in it. 

[df461dfb]

i cleared my cookie and cache but won't work

[df461dfb]

i worked with another browser but ?????

[759e32fa]

Hi Ehsan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[c8087b24]

I'm having the same issue.I cant fill in my street name thus ı cant complete my profile

[NikolaS]

Hi Addison,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[roshaant1]

Hi, we are a Pakistan based agency but we have shifted to NewCastle, DE, USA and would want to add/change our agency location but when we try to add/change it gives an error "failed to create agency location, please try again later. Or contact upwork support"

I did have tried it for several days and also have read another post on this forum about the same issue another agency is facing. Can we add/change agency location? If yes, how? Should I go to agency profile or change from settings?

[ArjayM]

Hi Muhammad,

I'm sorry to hear that you're having difficulties updating your agency address. I have submitted a follow-up to the team handling your case and one of the members will be updating you on the same support ticket. You can access your ticket on this page.

[dc465fe2]

could not find the "Enter address manually" option to enter Street Address.

any help??

[759e32fa]

Hi Add,

Thank you for reaching out to us. I checked this for you but I was not able to replicate the issue that you're having. Could you please try clearing your cache and cookies? Please let us know if the issue persists.

[2e16616a]

Hello UPWORK,

I have just encountered this same issue. The system does not accept my addres. Could you assist me please? 

[AndreaG]

Hi Wilken,

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?

If so, please send a screenshot of the error you're seeing so we could check.

[54dd4b03]

I can't type my street name therefore I can't set up my profile!!

The page does not allow me to do price on the address box

What should I do??

[ArjayM]

Hi Osama,

I have checked and I can't seem to replicate the issue. Can you please try clearing your cache and cookies or use a different browser? Let me know if the issue persists along with a screenshot of the error from your end, I'll look further into that for you.

[93346bd2]

Hello everyone,

I've got a similar issue. When I try to fill the blanks I'm encountering this error(image). I can't type in the yellow area.

[759e32fa]

Hi MustafaCan,

Thank you for reaching out to us. I checked this for you and I was not able to replicate the issue that you're having. Could you please try clearing your cache and cookies? Also, please make sure to use any of the supported browsers on this list. If the issue persists, please let us know.

[d47391d3]

Hİ, today I wanted to sign up  upwork. Firstly,  I filled all forms. However, when I tried write my adress. The line of the "street adres" was lock. I tried several methods and they also failed. Therefore, my membership is not approved. I will be glad if you help

[AndreaG]

Hi Zeynep,

I checked and it looks like you were able to add your address! If you need any further assistance please let us know.

[dc079900]

I cant register my street number on adress section. That s why, i cant complete my profile.

[759e32fa]

Hi Irem,

Thank you for reaching out to us. Does it give you the option to enter the address manually? If so, you may enter your full address using that. If not, please let me know so I can have the Customer Support team further assist you with this.

[b3c89843]

Hi! I was trying to make an account on Upwork. I have filled in every module but I can't seem to fill out my street address section. Please help out!