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Cannot link my Facebook account

Moderator
Goran V Moderator Member Since: Mar 24, 2017
21 of 233

Hi Fazal,

 

One of our team members will also reach out to you and assist you further, thank you.


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Active Member
Bejie G Member Since: Nov 19, 2018
22 of 233

I have the same problem too. Nothing happens when I click the Facebook tab. 

Active Member
Veronika F Member Since: Feb 2, 2019
23 of 233


When I try to link facebook or google to Upwork after confirming linking it shows me error 500 (trace ID: 4a2c1800ff2b76a2-ARN). Facebook sees Upwork linked, but on Upwork my profile is still 90% filled. Same happens in other browsers and cleaning cash does not help. Please help!

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
24 of 233

Hi Veronika,

 

Can you please clear your cache and cookies or try a different browser? If it's still not showing correctly, please let us know, thanks!


-Joanne
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Active Member
Veronika F Member Since: Feb 2, 2019
25 of 233
No, it did not help. I tried Firefox, Safari, Chromium and Chrome, all on
Mac. In fact, I even tried ro do it on a tablet - same problem.
How can I link account in other way?
Thanks
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
26 of 233

Hi Veronika,

 

I've shared your concern with our support team and one of our team members will reach out to assist you further.

Please note that connecting Upwork to a social media account isn't a requirement for a 100% profile. Taking and displaying a few skill tests along with completing other sections will also allow freelancers to achieve a 100% complete profiles as you can see in this help article

~ Bojan
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Active Member
Christine M Member Since: Feb 9, 2019
27 of 233
Hello, I'm also getting the same problem.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
28 of 233

Hi Christine,

 

One of our team members will reach out to you as well and assist you further, thank you.


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Active Member
Tanvir A Member Since: Feb 21, 2019
29 of 233

I have the same problem. " I can't add my social account on upwork"  Can I get any help ?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
30 of 233

Hi Tanvir, 

This is a known issue and the Customer Support Team will reach out to you through an email support ticket to assist you further.


-Avery
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