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Cannot log in because of Security question

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Active Member
Felma Jane N Member Since: Jul 20, 2019
1 of 2

I created my profile and then after how many months i tried logging in again and failed. I was asked to provide the security question. When i tried to answer which i think the correct answer that i provided before, the form keeps telling me that the answer is incorrect.

I’ve tried doing the forgot security question link but still it is not working, the page was not redirected to the page where i can change the security question but i was routed to a help page but that does not seems to help at all.

Please help me delete my old account **Edited for Community Guidelines**. I’ve created a new one so i need the old one to be deleted.

Hoping for your fast resolution on my case.

Regards,
Felma

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 2

Hi Felma,

 

Please note that having multiple accounts is a violation of Upwork's ToS. Could you please send me a PM with your old username of the account you need help with? I'll check that for you and assist you accordingly.

Thank you.

~ Aleksandar
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