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Re: Cannot reset my password

311d3294
Active Member
Shanan S Member Since: Apr 1, 2021
1 of 5

I have been trying to reset my password.  I've used the "Forgot Password" like 15 times and I get the following message:

 

Upwork could not locate the information needed to recover your password. Please try again.

It appear you do not have any customer support---via chat, email or phone.  So, I've had to creat a new account under my personal email (instead of work) just to be able to post a message on here and pray that someone can help me. 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 5

Hi Shanan,

 

I'm sorry to hear about the trouble you're having. Could you please send me a PM with the details of the account you're referring to so I can check? You can click on my name to send me a PM. 

~ Joanne
Upwork
311d3294
Active Member
Shanan S Member Since: Apr 1, 2021
3 of 5

I sent you a private message....

944c7826
Active Member
Roman T Member Since: May 19, 2021
4 of 5

Unfortunatelly, I experince the same issue. I'll send you a PM.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
5 of 5

Hi Roman,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
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