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Cant upload profile picture

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Active Member
Herbert M Member Since: Jun 19, 2018
1 of 11
Ive tried everthing suggested nothing works this is very fustrating. Please help!
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2 of 11

Hi Herbert,

 

Sorry to hear you ran into some problems setting up your profile. What error are you getting when you upload your picture to your profile? Could you please try uploading a picture using a different browser?

~ Valeria
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Active Member
Herbert M Member Since: Jun 19, 2018
3 of 11
Hi valeria thanks for responding.When I upload my picture they all turn sideways for some reason.
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
4 of 11

Herbert,

 

That often happens with pictures taken by a smart phone if they have orientation data attached to the file. You can google "Remove EXIF data" and use one of the methods offered to update your picture. 

 

I hope it helps.

~ Valeria
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Active Member
Herbert M Member Since: Jun 19, 2018
5 of 11
So it works but it is still sideways ive tried many ways to fix this matter but cant find the solution.
Community Guru
Ryan C Member Since: Feb 3, 2017
BEST ANSWER
6 of 11

Hello Herbert,

 

Can you please try this photo instead (I tried to rotate your photo and remove the exif data again)? If the problem still persists, please let us know. Thank you!


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Active Member
Herbert M Member Since: Jun 19, 2018
7 of 11
Thank you both Valerie and Bryan for the great help and support problem fixed.
Active Member
Hannan A Member Since: Jun 9, 2019
8 of 11
How Can i Upload And rate the app oh my upwork
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
9 of 11

Hi Hannan,

 

I would just like to confirm if you are referring to uploading your profile photo? Thanks!


-Joanne
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Active Member
Peter L Member Since: Feb 18, 2019
10 of 11

Hi, 

Despite that picture is smaller than 1MB, Im getting error message that pict must be smaller than 25MB.

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