Jun 19, 2018 12:51:33 PM Edited Jun 19, 2018 01:24:54 PM by Herbert M
Solved! Go to Solution.
Jun 19, 2018 03:04:38 PM by Ryan C
Hello Herbert,
Can you please try this photo instead (I tried to rotate your photo and remove the exif data again)? If the problem still persists, please let us know. Thank you!
Jun 19, 2018 01:48:51 PM by Valeria K
Hi Herbert,
Sorry to hear you ran into some problems setting up your profile. What error are you getting when you upload your picture to your profile? Could you please try uploading a picture using a different browser?
Jun 19, 2018 01:54:40 PM by Herbert M
Jun 19, 2018 02:11:52 PM by Valeria K
Herbert,
That often happens with pictures taken by a smart phone if they have orientation data attached to the file. You can google "Remove EXIF data" and use one of the methods offered to update your picture.
I hope it helps.
Jun 19, 2018 02:43:16 PM by Herbert M
Jun 19, 2018 03:04:38 PM by Ryan C
Hello Herbert,
Can you please try this photo instead (I tried to rotate your photo and remove the exif data again)? If the problem still persists, please let us know. Thank you!
Jun 19, 2018 03:33:08 PM by Herbert M
Jun 9, 2019 10:31:12 AM by Joanne P
Hi Hannan,
I would just like to confirm if you are referring to uploading your profile photo? Thanks!
Feb 18, 2019 05:43:21 PM by Peter L
Hi,
Despite that picture is smaller than 1MB, Im getting error message that pict must be smaller than 25MB.
Feb 18, 2019 06:27:48 PM by Avery O
Hi Peter,
Could you please share the profile picture you're trying to upload so that our team can check on this further.